FAQ

ENERGY STAR is a program that was created by the US Environmental Protection Agency (EPA) to help businesses and individuals make energy-efficient purchases. This program places the ENERGY STAR label, a small blue and white logo, on items that meet superior energy efficiency standards. This label provides an easy way for consumers to identify quality, high-efficiency products.

Air conditioning is a mature technology so most of the popular brands work well. Many of them use parts made by the same manufacturers. So, the main considerations are the price, warranty, attractiveness, noise, etc. Some manufacturers offer anywhere from a 10-12 year warranty on all parts while others offer only 1 year.

Whatever you decide, the most important consideration is the contractor you use. For your protection, make sure you use a licensed contractor for your installation. A licensed contractor using the best refrigerant practices and procedures can save you time and money! You may buy the best system in the world but if it is not properly installed, you will actually be buying nothing but a big headache for years to come.

The benefits of air conditioning are to give a comfortable environment at work or at home throughout the seasons, Spring, Summer, Autumn, and Winter.

An Air Conditioning unit can have two functions – heating/cooling and humidity control. With an auto changeover switch on most new units, you set the temperature and the unit will cool or heat as required automatically.

A Heat Pump is an all-in-one heating and air conditioning system that works year-round to keep you comfortable.

During warmer months, a heat pump works as a normal air conditioner. It extracts heat from inside the home and transfers it to the outdoor air. In colder weather, however, the process reverses—the unit collects heat from the outdoor air and transfers it inside your home.

Even when the air outside feels extremely cold, the air still contains some heat. The heat pump pulls the heat from this cold outdoor air and sends it inside to warm your home. When there’s not enough heat in the outside air to meet the demand of the thermostat setting, an electric heater supplements the outdoor air to warm the home. Extremely efficient, this process produces two to three times more heat than the energy it uses.

However, keep in mind, if you do not use much heat and you are thinking about replacing your system, a heat pump is more expensive to purchase upfront and you will only receive a return on the heating portion of your investment when the system is in the heat mode. Additional electrical requirements may also come into play when switching to a straight cool/electric heat system.

An air handler is usually a large metal box containing a blower, heating or cooling elements, filter racks or chambers, sound attenuators, and dampers. Air handlers usually connect to a ductwork ventilation system that distributes the conditioned air through the building and returns it to the AHU.

In some instances, with a ductless mini or multi-split the air handler may NOT require a duct system at all, therefore the name, ductless.

BTU stands for British Thermal Unit, this unit of measure is used to measure cooling or heating capacity; 1 BTU is the amount of heat required to raise (or lower) the temperature of 1 pound of water 1 degree Fahrenheit. There are 12,000 BTUs in 1 Ton of Cooling.

When you schedule your regular maintenance visit with a qualified heating technician, they will test your system to make sure it is running at optimal levels. But there are some ways you can determine whether or not your system is working efficiently on your own. Abnormally high heating bills are one of the indicators that your system is running at low-efficiency levels, but keep in mind that how well your home is insulated and sealed and whether your filters are clean will also play a role in heating costs.

You can also tell by how warm your house stays throughout the winter. If some rooms are colder than others, or if you find that you are turning up the thermostat more often, your heating system may not be running very efficiently. Check your thermostat setting. Is your heating system achieving the desired temperature setting you are requesting on the thermostat? If not, call one of our HVAC professionals to inspect and test your heater.

There are five main questions that need to be considered when deciding to either replace or repair your heating and cooling system:

1. How old is your system? If your system is more than ten years old, it may be wiser to invest in new, higher efficiency equipment, which could cut your energy costs by up to 40%.
2. What is the efficiency level of your current system?
3. What was the efficiency when the system was new? Unfortunately, replacing parts of your old system will not improve efficiency. If the energy savings of using a higher efficiency system will cover all or part of the cost of investing in new equipment, you should seriously consider the replacement of the old system.
4. What is the overall condition of your system? If your system is in solid condition, it could be wiser to simply repair it. But if your system breaks down often, you should consider replacing it. Consider the 50% Rule.
5. The 50% Rule- If the cost of repair vs. replacement of your system is less than half of its value and you haven't been suffering the financial burden of frequent service calls to keep your system up and running, repair may be easier on your checkbook. Ask your technician to calculate the efficiency and energy usage of your system to help make a determination.

Putting a new system in a home that has not had central air and heat before will require the installation of ductwork, insulation, refrigerant piping, electrical service, wiring, thermostat, condensate piping, flue piping, flue terminations, chimney liner, slabs, filter, driers, registers, grills, drain pans, and evaporator coil. Beyond equipment, the most important component installed with a new system, however, is the duct-work.

Duct-work is composed of two parts, supply, and return. The supply duct is attached to the outflow of the new system, delivering air to each zone in a home. The amount of air reaching each zone is determined by the size of supply duct-work connecting it to your system. Your dealer will help you determine the size of all the supply duct work in your home.

The second part of the duct-work, the return duct, attaches to the inlet of the new system and draws air out of the spaces to be heated or cooled. Attached to the return duct is the filter. The filter should be placed as near to the furnace or air handler as possible. Duct-work can be either fiberglass or metal and must be properly sized in order to evenly distribute the proper amount of air to each room.

Ductless split systems can replace a traditional central ducted system or be used in addition to a central ducted system. It works in much the same way as a traditional air conditioner or heat pump, using an outdoor condensing unit, indoor air handler/evaporator (fan coil) with an outdoor condenser, attached to refrigerant line sets, and a condensate drain line.

The condenser is installed outside the home or business typically on a code-approved surface. The conduit is then run from the outdoor unit to the individual room within the structure that you choose, even an attic or garage. Depending upon the system design, use of wall-mounted interior units, ceiling mounted units, recessed fa coils, floor mounted air handlers are then installed and secured in the appropriately desired spaces to control cooling, heating, and humidity as needed and designed.

One or a series of indoor units and refrigeration lines are used to transfer the cooled air from the outdoor condenser to the indoor units of your choice. It works in reverse with heated air in the winter. Units can be placed in any rooms you like and because each unit is individual, you control the specific temperature in that room instead of needing to set one thermostat for the entire house. As a result, you save money by cooling or heating only space you are using. One of its greatest advantages is TRUE ZONING!

Furnaces are rated by the Annual Fuel Utilization Efficiency (AFUE) ratio, which is the percent of heat produced for every dollar of fuel consumed, or how efficiently a furnace converts gas into heating energy. Its AFUE rating is measured as a percentage.

Like the miles-per-gallon rating on your automobile, the higher the AFUE rating, the lower your fuel costs. An AFUE of 90% means that 90% of the energy in the fuel becomes heat for the home and the other 10% escapes up the chimney and elsewhere. According to the EPA- AFUE doesn't include the heat losses of the duct system or piping, which can be as much as 35% of the energy for output of the furnace when ducts are located in the attic, garage, or other partially conditioned or unconditioned space. All furnaces manufactured today must meet at least 80% AFUE in the south and 90% AFUE in the North. If your furnace is 10 – 15 years old, it very well may fall below the current furnace minimum and waste energy- costing you money.

When shopping for high-efficiency furnaces and boilers, look for the ENERGY STAR® label. If you live in a cold climate, it usually makes sense to invest in the highest-efficiency system. In milder climates with lower annual heating costs, the extra investment required to go from 80% to 90% to 95% efficiency may be hard to justify.

This doesn’t mean that you should only select a furnace based on its AFUE rating. The efficiency rating is just one factor to consider when looking for a new furnace.

Furnace technology has advanced significantly in recent years. Modern furnaces are designed to provide more even and efficient heating than past furnaces, which can impact both how your system operates, sounds, and what you notice about your system.

To better regulate temperatures and airflow, modern furnaces move more air over the heat exchanger than older furnaces. The air that comes out of your furnace registers may not seem as warm as the air from your old furnace, but overall airflow is improved. Better airflow means higher comfort.

Also, new furnaces are designed to integrate with high-efficiency air conditioners, so furnace blowers are more powerful to accommodate add-on cooling. Since cold air is much heavier than warm air, your system needs an extra boost from the blower to deliver cool air throughout your home. If you have an older home, this performance boost could produce unfamiliar sounds because air duct systems were originally designed for heating only. To minimize sound levels, choose a variable speed product that automatically changes speeds to meet the airflow needs of both heating and cooling cycles.

There are five basic types of automatic and programmable thermostats:

• Manual
• Digital
• Digital- Non- Programmable
• Digital- Programmable
• Remote Access
• Touchscreen
• Wireless-WiFi
• Smart

Most range in price, call and ask us which is best for you. Think thermostats don't matter? Think Again! Thermostats control half of your home's energy use. That is more than appliances, computers, stereos, and lighting combined!

Indoor air quality (IAQ) is a term that refers to the air quality within and around buildings and structures, especially as it relates to the health and comfort of building occupants.

We spend most of our time indoors, so breathing healthy air where we live, work and play are critical. Indoor air pollution has the same negative effects as environmental pollution.

Ask us how to identify and restore the indoor air quality in your home or office.

Depending upon the style/brand of UV light purchased, ozone may or may not be part of the light's operation/function. Should you have concerns, consult one of our factory-trained technicians.

EPA: According to two studies, operating UV lamps installed in HVAC systems to irradiate the surfaces of air-handling units does not result in increased concentrations of ozone.

Your UV Air Purifier requires little maintenance. Simply replace the bulb once per year, or once every two years depending on the model.

MERV is an acronym that stands for Minimum Efficiency Reporting Value.

What is a MERV Rating?

MERV Rating is a filter comparison system designed by an industry group called the American Society of Heating, Refrigeration and Air-conditioning Engineers (ASHRAE). Simply put, it’s a rating scale designed to allow consumers to easily compare the performance of one filter to another.

Why is there a MERV Rating?

It is designed to measure a filter’s ability to capture and hold particles and pollutants. The higher the MERV rating, the more particles – dust mites, pet dander, air allergens, etc – your filter will remove from the air. Of course, screening out more particles from your air makes your air handler work a bit harder, so you may see a modest increase in power consumption by your air conditioning or furnace unit when choosing a higher MERV Rating.

How a MERV Rating benefits you?

Matching the right MERV rating to your needs will improve your home’s air quality and will extend the life of your furnace or air conditioner.

The life of your filter depends on your environment and the type of filter you have installed. To put it simply, there really is no concrete answer to this question. Certain things such as:

• the number of people who live in your home
• if there are pets in the house
• if there is a smoker in the house
• if you leave the windows open
• if you have pollen-bearing trees or plants in the neighborhood
• if you live in an area with a lot of dampness
• if you live in an area that is dry or arid
• plus many others

If several of these factors sound familiar, you’ll likely experience a quicker loading of particles on your filters and will consequently have to change it more often. A good rule of thumb is to check your filter every month. If you can hold the filter up to a light and not see through it, it is time to change your filter. At an absolute minimum, you should change your filter every three months. A clean air filter will also prevent dust and dirt from building up in the system, which could lead to expensive maintenance and utility bills.

Modern central heating and air conditioning systems generally have the filter located as close to the blower unit as possible. The filter(s) can be located at the base of the air handler/furnace unit, in the cold air return duct located in your ceiling, or on your wall. Remove the grill or box cover holding your filter in place.

Remove the dirty filter:

Dispose of the dirty filter in a bag to contain the dirt.

Install:

Install the new or cleaned and dried air filter with the airflow arrow pointing toward the blower. Record the date and wash or change the filter within the recommended period. If you experience higher dust levels in your home due to changes in outside air, construction, or dry weather, you may need to change or wash your filter more frequently than the recommended period. For questions or concerns about the location or installation of the filter contact the HVAC manufacturer or give us a call. As a reputable HVAC contractor, we can make recommendations that are right for both you and your system.

• Essentially your air conditioner filter is a collector of dust, dirt, grime, and other nasty microscopic things that float around your home. When your heating or cooling system is turned on, it collects these particles to protect your system and clean your home’s air, which protects YOUR lungs. Like the lint trap in your dryer, it accumulates a thick layer of these air-borne particles as it circulates air throughout your home.
• Once it has trapped a certain amount, it becomes full and ineffective and gradually restricts the airflow moving through your system. This requires your system to work harder to keep you cool or warm, wasting energy and increasing your monthly bill. As air filters get dirtier, they also become less effective at capturing the airborne germs and pollutants that can irritate your family’s breathing. Stuffy noses, sneezing, allergies, and even asthma are triggered. Your family inhales what your filter can’t handle any longer.
• An old and forgotten filter can eventually accumulate so much dirt and grime that it can totally choke off the airflow to the system causing a myriad of problems. In the worst case, the filter will be sucked into the blower motor and cause thousands of dollars in damage to your system.

There is no one-size-fits-all answer. The frequency one should clean or change their A/C system's filter is highly dependent on many factors- 1) the type of filter being used, 2) how much traffic the home/office experiences, 3) presence of pets, 4) how much your heating and air conditioning system operates. Always start by checking your system's filter(s) once a month. If your home/office has remote filters in the wall/ceiling, do not forget to check and replace them as indicated. For best practice, always follow the filter manufacturer's recommendations for cleaning or replacement. If you are unsure, please ask our trained service technicians.

We can help taking care of your new heating and cooling system. Enroll in our Service and Maintenance Program, and our Customer Care Specialists will send a technician to your home when it is time to check the whole system per manufacturer’s guidelines to make sure it is safe to use and performs at peak efficiency and while they are there, they can check, clean and/or replace your filter, if available.